Desafíos actuales de la Inteligencia Artificial

254 Desafíos actuales de la Inteligencia Artificial Current social security benefits assessment 1 Country/ Region Incident Description Consequences France (La Cimade, 2019) Defender of Rights report Digitization of social ad- ministrations increased inequalities in access to social rights, especially for the most vulnerable and foreigners. Reduction of personnel and physical ser- vice points. Digital divide exacerbated; many lack access to computers and smartphones. Expanded digital control reflects xenophobic pol- icies. Coordinated effort by collectives and associ- ations needed to combat digital discrimination. Canada (Offices of the Auditor General of Ontario, 2015). Social Assistance Management System In 2014, Ontario automat- ed social assistance deci- sions using IBM Cúram software. Auditor Gener- al reported 1,132 errors related to eligibility and payment amounts, total- ing $140 million CAD in errors. Total system costs reached $290 million CAD by the end of 2015. System errors caused sig- nificant problems for ben- eficiaries, resulting in loss of trust and financial chal- lenges. Brazil (INSS, 2024). “MEU INSS” Digital Project Digital Governance Policy started in 2016, expanded in 2020 by the Digital Gov- ernment Strategy. “MEU INSS” Digital Project launched in 2017 to re- duce in-person requests. Audit verified significant increases in automatic de- nials, indicating risks of wrongful decisions. Significant increase in au- tomatic denials from 2021 to 2022. Risk of increased appeals and legal actions due to wrongful decisions.